Hygeia Limited Warranty
All retail Hygeia electric breast pumps suction units (motor and piston) are warranted for one year from date of purchase against material defect and workmanship. EnDeare electric pumps have a three year warranty from date of purchase. Certain customers negotiate in contracted terms to have varying warranties; if there is a contract in place it will supersede this warranty process.
Other pump components carry a 30-day limited warranty. (Includes CARE module.)
The warranty excludes internal batteries, external battery packs and batteries, power supplies, Personal Accessory Sets and Bacteriostatic Filters.
If you believe your Hygeia electric breast pump has a defect in materials or workmanship within the warranty period (with valid proof of purchase), please contact Hygeia Customer Care at 714-515-7571 extension 1 for assistance.
How to Return a Defective Product
Call Hygeia Customer Care at 714-515-7571 extension 1 for assistance. Customer Care will first try to resolve your issue with detailed troubleshooting. Should troubleshooting not resolve the problem, Customer Care will provide a Return Merchandise Authorization (RMA) number for the return of the defective product.
If needed, a loaner pump will be provided with a deposit to a major credit card. Pumps without an internal battery will be provided with a $150 pre-authorization to a major credit card to ensure the return of the loaner pump. EnJoye™ pumps with an internal battery are provided with a $200 deposit to a major credit card to ensure the return of the loaner pump.
No charges are made to your credit card. The deposit is pre-authorized and will stay as a hold on the card until the loaner pump is returned. Your card will only be charged if the loaner pump is not returned within 7 days after your pump is repaired and returned to you or after we request its return.
What Happens Next?
If your pump is defective, it will be replaced with another pump of the same model. If, while repairing your product, it is deemed defective due to improper use of the pump or damage (including dropping the pump or inadequate packaging of the pump for shipping) you will be charged for the repair and a $25 shipping charge. Minimum repair charge is $50.
Shipping Repaired/Replaced Product
Standard UPS Ground shipping costs for the return of the defective product for repair will be the responsibility of Hygeia (unless the repair was not covered by warranty). Overnight delivery is available at an additional cost. Hygeia must receive the defective product within 7 days of issued RMA. It is your responsibility to package your pump appropriately so no damage will occur during transit (i.e. covered with bubble wrap, flexible film, and foam). If inadequate packaging is used and the product arrives damaged, the warranty will be void and the repair will be charged accordingly.
Does not apply to defects resulting from any customer actions, such as mishandling and product abuse, improper interfacing, operation outside of design limits, misapplication, improper repair, or unauthorized modification. No other warranties are expressed or implied. Hygeia specifically disclaims any implied warranties of merchantability or fitness for a specific purpose. Hygeia’s liability shall be limited to the actual purchase price of any defective unit or units of equipment to which a claim is made, and shall in no event include the customer’s lost profits or goodwill, or any other direct, indirect, special, incidental or consequential damages whether on contract, tort or other legal theory.