FAQ

What are Hygeia Personal Accessory Sets made of?

Our breast shields, storage containers, and any other Hygeia product that comes in contact with breast milk are made of BPA-free Polypropylene designed specifically for use in skin contacting conditions.

 

Where are your components and pumps made?

As for most companies, components for our products are made all over the world. Final assembly, QC, packaging, and labeling occurs in the USA.

 

Do you have a restocking fee?

Yes, we have a restocking fee of 15%.

 

How often do I have to change the bacteriostatic filter on the EnJoye breast pump?

If moisture enters the tubes and enters the filter, it must be replaced.

 

What is your return policy?

We offer a 21 day Total Compatibility Guarantee (TCG) which allows moms to return the breast pump if it is not compatible with her needs.

 

When will my order be shipped after I place my order on HygeiaBaby.com?

Your order will ship within 2 business days of receipt of the order and payment confirmation.

 

What is your standard shipping method?

Our standard shipping method is UPS Ground, but we can offer expedited shipping at the customer’s expense.

 

What should I do if I’m having trouble with my pump?

We’re dedicated to providing moms with the highest level of customer service. Should there be any issue with your pump, please contact us.

 

I’ve lost a part! How can I find a replacement?

Hygeia has hundreds of retailers throughout the country who carry replacement parts. Click here to find a local Hygeia retailer. You can also purchase replacement parts and accessories in our online store.

 

Do Hygeia pumps have “two phases”?

Hygeia pumps have fully independently adjustable speed and strength controls, so moms can find their most effective personal pumping setting. We know that every mom is different so our pumps are totally customizable to fit a mom’s personal preferences.

 

I’m concerned with phthalates and about BPA exposure; are Hygeia’s personal accessory sets and storage containers BPA-free?

Yes! All of Hygeia’s storage containers and parts that come in contact with breast milk have always been BPA/DEHP free.

 

How do I know what flange size to use?

Properly fitting flanges are important for both comfort and efficient pumping. While pumping, your nipple should move freely in and out of the flange tunnel, and there should be no rubbing or sticking on the sides or back of the flange. All of your nipple should fit into the flange tunnel, and if you feel any nipple discomfort or pain while pumping, even on low suction, it is often a sign that you need a larger flange.

Some moms find that they need a different flange size on each breast and their sizing can change over time. Nipple blanching (turning white) at the base of the nipple while pumping is another indicator that your flange may be too small. Keep in mind that flange size is not related to your breast size, but rather the size of your nipples.

Some moms will experience nipple swelling while pumping, so it’s important to observe your nipples during a pumping session to check for correct flange sizing. Click here for a helpful graphic showing proper flange sizing.

 

I’ve heard that personal breast pumps are not safe for sharing, what makes Hygeia pumps different?

Many breast pumps on the retail market are designated “personal use only,” meaning that they can only be used by one mother due to the risk of mold and viruses entering the pump. Hygeia pumps have barrier filter protection to prevent any cross-contamination, and are safe for multiple users, as long as each user has her own Personal Accessory Set.

 

What’s the difference between the EnJoye EPS, EXT and LBI?


All three models of the EnJoye offer the same professional-grade performance, three year warranty, and hospital-preferred piston technology.
The EnJoye EPS is our basic model, and comes with an external power supply and personal accessory set (PAS).
The EnJoye EXT includes a power supply, PAS, external battery pack (which uses AA batteries), and a stylish tote and cooler bag.
The EnJoye LBI comes with a PAS, power supply, tote and cooler bag, plus the added benefit of an internal rechargeable battery that provides up to four hours of pumping time.

 

How are Hygeia’s breast pumps eco-friendly?

Hygeia’s electric breast pumps are designed with reusability and long-term use in mind, which is why they come with a three warranty and are registered as multi-user devices. After a mom is done with her pump, she can safely pass it on to a sister or a friend as long as each mom has her own Personal Accessory Set. To facilitate safe reuse of our pumps, we’re proud to offer an innovative EPP program, so moms can have previously-used pumps factory remanufactured and issued a new warranty. Hygeia is also very proud to offer a pioneering recycling program, so our pumps don’t end up in landfills.